Terms and conditions

TERMS AND CONDITIONS

The following terms and conditions ("Terms" or "Agreement") govern your use of Grand Villa Casino Burnaby (the "Casino"). By accessing or using the Casino, you agree to be bound by these Terms.

1. ELIGIBILITY: You must be at least 19 years old (18 in some areas) and physically present within Canada to access and play games at the Casino.

2. ACCOUNT RESTRICTIONS: The Casino reserves the right to restrict or close your account if you breach these Terms, provide inaccurate information, misuse promotions, become self-excluded, or fail to comply with provincial laws.

3. DEPOSIT AND WITHDRAWAL LIMITS:

   • Deposits are subject to available funds and security policies.
   • Withdrawals may be limited by casino operating hours and verification procedures.

4. RESPONSIBLE GAMBLING FEATURES: The Casino provides robust responsible gaming tools, including self-exclusion programs (temporary or permanent), voluntary time-outs, access to personal limits setting, and reality-check messaging to encourage players to monitor their spending.

5. SECURITY AND FAIR PLAY:

   • Electronic games offered by the Casino rely on Random Number Generators (RNGs) that meet provincial regulatory standards.
   • The Casino may conduct independent laboratory testing to confirm fairness and compliance with applicable rules.

6. CUSTOMER SUPPORT: Customer support is available on-site via guest services, phone, or email through the Casino's contact channels. Response expectations align with general customer service benchmarks.

7. MOBILE AND TECHNICAL FEATURES:

   • The Casino does not offer a standalone mobile app.
   • Mobile browser optimization provides responsive design and clear access to property details, promotions, and responsible gaming resources.

8. CHANGES TO TERMS: We reserve the right to modify these Terms at any time without prior notice. Your continued use of the Casino after changes are made constitutes acceptance of the revised Terms.

9. GOVERNING LAW: These Terms shall be governed by and construed in accordance with the laws of British Columbia, Canada.

10. ENTIRE AGREEMENT: This Agreement constitutes the entire agreement between you and us regarding your use of the Casino, superseding all prior or contemporaneous agreements or understandings.

11. MISCELLANEOUS:

    • You agree to defend, indemnify, and hold harmless the Casino against any claims arising from your breach of these Terms.
    • The failure by us to exercise or enforce any right under these Terms shall not constitute a waiver thereof.

By accessing or using the Casino, you acknowledge that you have read, understood, and agreed to be bound by these Terms.